Home Description
If you are looking for property that has it all, then Grand Lakefront Escape is where you will want to stay! This luxury home has a private movie theater, hot tub, game tables, seven bedrooms, is located right on the lake and of course, the views!
This breathtaking, three story home has been crafted with the finest materials for a luxury experience in the mountains. The main floor features cathedral ceilings, a gas fireplace with hand carved travertine marble surround, hardwood floors, rich accents and lake views through the dining area. The living room has an oversized sofa for the family to gather in front of the gas fireplace and is perfect for holiday vacations to the lake. The dining area offers a place to gather for meals at the European style solid wood table with access to the back deck and beautiful lake views. The gourmet kitchen has an oversize island for meal preparation, stainless steel appliances, a 6 burner professional grade gas range with grill, griddle and double oven, microwave, coffee pot and dishwasher. This level also has a half bathroom. Enjoy the garage with parking, great for winter months.
The back deck offers a hot tub with lake and starry night sky views, as well as a barbecue to enjoy while admiring the lake vista and taking in the fresh mountain air. During the warmer months you can take advantage of the private dock with room for your personal watercraft or enjoy easy access to the nearby marina.
Head to the game room just a half level down for hours of entertainment possibilities. Spend some time playing pool, a game of cards or Foosball. A flat screen TV with DVD player will also keep you entertained. If that doesn't suit the group then head down to the lowest level and into your own private 12 seat movie theater with surround sound and comfortable reclining seats with cup holders. Bring your favorite DVD or Blu-Ray. A full size fridge, microwave, granite counter top and sink make the theater room the place to be!
The first master suite is on the second level with a queen bed and bathroom worth writing home about! It has a 20 jet twin steamer and Jacuzzi shower, washer and dryer and outdoor access. The second level also has three more bedrooms, each with a flat screen TV and DVD player built in. One bedroom has a king with private bathroom, the next has a twin over full bunk and a twin with trundle. The last bedroom on this level has a queen bed.
The lowest level has a cozy little library area and internet access for those who can't quite get away from work responsibilities, or maybe you just want to catch up with family and friends on your laptop. This level has a fabulous master suite that is fit for a king. The four poster king bed is the perfect place to relax while you enjoy the lake views and gas fireplace. The private bathroom has a sunken tub and separate shower. Step out to the deck and backyard where you can stroll through the beautiful landscaping with fenced yard for the kids, relax by the small pond or head down to the waters edge. Two more bedrooms are on this level, one with a twin over full bunk and twin with trundle. The last bedroom is a unique experience and has been dubbed the "Roman Room" and features a king bed and mosaic tiled shower with overhead showerhead and jets.
Once you get to this cabin you might not ever want to leave! For the ultimate Big Bear Lake experience, Grand Lakefront Escape has it all!
Features: Direct Access from the Two Car Garage, Parking for Five Cars, Linens and Towels Provided, Wood Floors Throughout, Travertine Bathrooms, Granite Counter Tops, Limestone Finishes, Recessed Lighting, Central Forced Heat, Ceiling Fans, Two Fireplaces, Pool Table, Poker Table, Foosball Table, Two Sets of Washers and Dryers, Cable TV, Internet, Flat Screens and DVD Players Throughout, Intercom System, Boat Dock, Boat Parking
This is a luxury property which includes the finest furnishings, luxury building materials, and a highly consistent design theme. Luxury properties range from elegant and formal to relaxed and chic, but all appeal to guests who appreciate first-class accommodations with a designer flair.
Sleeping Arrangements:
Master Bedroom 1: Queen with Private Bathroom (Middle Level)
Bedroom 2: King with Private Bathroom (Middle Level)
Bedroom 3: Twin over Full Bunk and Twin Trundle (Middle Level)
Bedroom 4: Queen (Middle Level)
Bedroom 5: Twin over Full Bunk and Twin Trundle (Lower Level)
Roman Room: King (Lower Level)
Master Bedroom Suite: King with Private Bathroom (Lower Level)
All bedroom have flat screens with DVD players
About The Area
Big Bear Lake West is the first area visitors coming up the mountain from highway 330 and the 18 travel through. Starting at the Big Bear Lake Dam, this area stretches all the way to Metcalf Bay and includes Pleasure Point Marina, Boulder Bay, Fisher Cove and Treasure Island. This area has a mixture of older, well-maintained, modern and lakefront estates. Most homes are second homes or Big Bear Lake vacation rentals, but many local residents are proud to call this area home. Lots are generally level but there are several sloped parcels offering beautiful lake views. Hiking trails are within easy reach and include Castle Rock, Champion Lodgepole Trail, Bluff Lake and Siberia Creek Trail. The area is largely residential and conveniences are limited to a few mom-and-pop stores and restaurants. This area is the perfect area for feeling like you are getting away to the mountains and lake in a cabin rental.
House Rules
Guest House Rules/Code of Conduct
Welcome to Big Bear California! We are glad you are here to enjoy the peace, tranquility and beauty of Big Bear.
Check-In/Check-Out
Required to check-in at the Destination Big Bear offices and not the home, to pick-up keys/lock box code and sign guest paperwork.
Must show a valid government issued Photo-ID or passport at the time of check-in.
Unless prior arrangements are made, the person making the reservation must be the person who checks-in.
Unless otherwise specified, check-in time is 3pm and check-out time 11am. Note that between December 15 and January 5th, 4th of July, and Thanksgiving holiday season the check-in time is 4pm and check-out time is 10am. Actual dates may vary based on the dates of holidays.
Please call the morning of your arrival to see if an early check in is possible. Please note that Destination Big Bear opens and inspects all properties the day of your arrival to ensure the home is ready for arrival; however, early check-ins can dramatically affect our quality assurance program. Our openers/inspectors cannot perform their normal duties if you have already entered the property. Please call the day of your departure to see if a late checkout is possible.
We will do our best to accommodate your request. No early check ins/check outs are available during the winter peak season or holidays.
Please call the morning of your departure to see if a late checkout is possible (1:00pm), - You must call the morning of your checkout. We cannot approve any late checkouts prior to the day of your check out.
Leave all used beds unmade.
On day of departure, wash all dirty dishes and dry. If the home is equipped with a dishwasher, please make sure you at least start the dishwashing cycle. Dirty dishes left behind will result in a $50 charge.
Gather used towels together.
Upon final home departure, all windows and doors must be closed and locked.
Turn thermostat down to 55 F degrees and set to auto.
Check the home for forgotten personal items.
Turn off all lights.
Return keys (if not keyless) to lock box OR Destination Big Bear main office if you picked up the keys there.
Please depart the property by the check-out time on your contract. This is so that the housekeepers can get the home ready for the next guest which may be just a few hours after you depart.
Neighborhood Tranquility
Please understand that you are a guest of Big Bear Lake and staying in a residential area. You agree to respect the neighborhood and those around you. You agree to respect the neighborhood tranquility. Disturbing the peace is a City Ordinance Violation. Please keep noises to a minimum between the hours of 9pm and 8am.
Home Quality
Vacation Rental Properties endure heavier traffic and more abuse than an average home. While we do everything in our power to provide a clean and comfortable space for your vacation, we are also limited in some ways, and cannot promise absolute perfection. Vacation homes are privately owned, and we encourage homeowners to approve or complete necessary repairs as soon as possible. However, things like; carpet cleaning, yard work and cosmetic repairs are commonly scheduled during the off season, allowing more time to complete the work before the next guest checks in. If there is anything we should be aware of, or if you have a concern for safety please contact us immediately. We welcome and appreciate any feedback provided and will always make an attempt to make it right however possible, within reason. All Properties are inspected before arrival. If any damages are found at the home upon your arrival they must be reported to our office. If you fail to do so you will be responsible for the cost of the damage.
Destination Big Bear reserves the right to substitute like accommodations in the unlikely event that your rental home becomes uninhabitable or leaves our program. You will be notified and offered other accommodations. We understand each vacation has different needs so if the alternate property doesn’t satisfy your needs and you choose not to stay, you will be granted a full refund once you initiate cancellation. We reserve the right to cancel for any reason.
City Occupancy Limitations (Adults and Children Over 5 Years Old)
Each property is licensed to accommodate a maximum number of adults, for any given time during your stay. Please do not exceed the designated amount of people. This is set by the city/county and is not negotiable; renters found to be in violation of these clearly posted allowances will be subject to immediate eviction and forfeiture of all rental fees, charges and deposits by the city. Children younger than 4 years old are not applied to occupancy count.
City Code Trash/Ash Disposal
All guests of ALL rental homes in Big Bear are required bring their trash to one of the two main trash disposal locations. These two trash sites are funded by Big Bear Lake homeowners. They are:
41970 Garstin Drive, Big Bear Lake , CA 92315
39690 Big Bear Blvd., Big Bear Lake, CA 92315
Failure to dispose of trash properly will result in a $25 PER BAG disposal fee. Under no circumstances may garbage be placed outside or in others garbage cans throughout the neighborhood.
Do not dispose of ashes from fireplaces. It is against the policy of Destination Big Bear to allow disposal of fireplace ashes. If ashes are cold, you may place them in the small metal container provided. If you are in need of disposal of hot ashes, please contact Destination Big Bear. If the fireplace is gas, NEVER burn wood. Doing so will forfeit security deposit and may result in additional cleaning fees. Any improper disposal of ashes will result in forfeiture of security deposit. If hot ashes must be disposed of, please call Destination Big Bear at (909) 752-0234.
Barbecues
Propane and charcoal BBQ grills should only be used outdoors. The grill should be placed well away from the home, deck railings and out from under eaves and overhanging branches. Keep children and pets at least three feet away from the grill area. Never leave your grill unattended. Always make sure your gas grill lid is open before lighting it. When you are finished grilling, let the coals completely cool before disposing in a metal container. If you smell gas while cooking, immediately get away from the grill and call the fire department. Do not move the grill. If the flame goes out on a gas grill, turn the grill and gas off and wait at least 15 minutes before re-lighting it. Never place hot ashes on the ground, in the snow, or anywhere besides the metal ash can provided at your cabin.
Propane tanks are filled as needed or when reported empty by guests. If you find the propane tank runs out during your stay, please call us and we will dispatch a person with a replacement. In case of delays, tenants are welcome to exchange the propane tanks out themselves if they wish. Walgreens, K-Mart and others provide an exchange program. We will offer a credit on your account if you do an exchange and provide us a receipt, saving a lot of possible time. If your home has a charcoal BBQ guests are responsible for providing their own charcoal.
Smoking Prohibited
Smoking is not allowed in any of our units. Smoking is not allowed outside by any open window/door. Smoking is permitted on balconies as long as the doors and windows are closed. Please be sure to dispose of butts safely and properly.
Pet Policy (If Applicable)
Allowed in Pet Friendly Properties Only. For Dogs Only. There is a maximum of four pets allowed in each unit. Guest pets must be treated for fleas and ticks prior to arrival. Guests must pick up after pets and tightly tie the remnants in a plastic bag if staying in a Pet Friendly unit. Pets are not allowed on the furniture and all pet hair must be cleaned up prior to departure. A $30 non-refundable per pet fee is required for all pet friendly rentals. The violation of any terms of this pet policy subjects the guest to additional fines or termination of the rental period. Guest pet policies and unit availability are subject to change per county and association rules and regulations at any time.
Amenities/What We Provide
Plan to bring everything you may need outside of furnishings, dishes, utensils, bath towels, linens, blankets, pillows, etc. We also provide limited amounts of cleaning supplies, toilet paper, a roll of paper towels, a few trash bags, etc.... We do not supply showers soaps, shampoo, laundry detergent, etc. We also do not supply irons, hair blowers or curling irons.
Each property is individually owned. Amenities are listed to the best of our current actual knowledge, without duty of inquiry or investigation, but not guaranteed. Photos are taken when the home becomes a part of our program and updated when possible, there is no guarantee the property will look exactly the same as the photos. Changes are possible without notice and will not qualify for compensation.
Amenities are not guaranteed at the time of arrival. Game tables break, hot tubs stop working. It is a mountain community and the environment is very hard on homes. Satellite dishes stop working and internet and cable do go down especially after storms. Pay-per-view may not be available in every home. If a viewing of a pay-per-view show is important that the tenant must line this up prior to your arrival. At times, homeowners may have to approve it and homeowners are not always available. Barbecue grills may not be cleaned between tenants. Refrigerators will take some time to get your items cold. This is because there are no items in the fridge when you arrive and the air is just cold. While you open the fridge to load your groceries the cold air escapes. It can take hours for the items to get cold, make sure to leave the door closed as much as possible.
Each home is equipped with basic kitchen utensils and appliances. Basic pots, pans, dishes, and silverware are provided. If you plan on making a special dish, plan on bring your own equipment. (Example: Birthday cake pan or slow cooker.)
Hot Tub (If Applicable)
If a hot tub/spa/Jacuzzi is not working (if provided at the home), we will do our best get the homeowners’ specified spa repair company to repair it. However, we do not offer any guarantees, refunds or compensation if it is not operational during your stay.
Game Tables (If Applicable)
DO NOT MOVE ANY GAME TABLE
Internet (If Applicable)
You agree that you will not:
give out wireless internet password outside of your rental party;
reset, erase or modify the router password;
transmit any material that is unlawful;
transmit any material that infringes copyright or other proprietary rights of any party;
use the internet for excessively high volume data transfers.
Internet use will terminate immediately if you fail to comply with any of its terms or conditions. No Warranty is provided for Internet use. Internet use and related equipment are provided “as is” without warranty or guarantee of any kind. In no event shall Owner be liable for its use. By electing to use WiFi, you assume all risk and hold us harmless in the event of any damage you may suffer due to security breaches.
Garage Access
A majority of our homes DO NOT have access to the garage for vehicles or storage unless noted in the property description. Garages are typically where owners store seasonal items.
Winter Weather in the Mountains
You are required to carry tire chains in your vehicle when traveling in mountain communities in the state of California from November through April. We are not able to help if your car becomes stuck for liability reasons.
Snow Removal is the guest's’ responsibility. Winter snow will likely reduce parking by one (1) or more spaces depending on your location. Plan appropriately. Decks, porches, BBQ's and/or hot tubs may be snowed in depending on how much snow any given storm produces. Shoveling may be required to gain access to the cabin. A snow shovel will be provided at the home, if you are unable to find a shovel please contact us so we may deliver one.
Tenants understand that Destination Big Bear LLC, its owners, employees and the homeowners (collectively, the “Released Parties”) are NOT responsible for any injury caused by slipping on snow or ice and that the tenants are responsible for the removal of snow and ice around the doorways and paths to house and car; that the Released Parties are not responsible for any personal injury or loss or damage to the tenants’ persons or property or to their guests and that the tenants assume the risk to their persons and property caused directly or indirectly from foul, inclement weather conditions, acts of nature, failure of heat, accidents related to fire, heaters, stoves, or hot tubs, tenants’ failure to remove snow and ice around access areas; for any unforeseeable circumstances. Under no circumstances will the tenants or their guests hold the Released Parties responsible for any damages or claims of any kind resulting from their stay. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.
No refunds will be made for circumstances beyond our control, acts of nature, or weather related problems. If all three access roads to and from Big Bear are closed for more than four hours at the same time, then you may re-schedule your stay for another time in the same home, you will have to pay the price difference if the price is higher.
Fire Restrictions in the Big Bear Valley
Big Bear and Big Bear Lake visitors are reminded to exercise caution when visiting the National Forest and maintain a higher level of awareness with the increased fire risk. Travelers through the Forest should remain on designated roads and never park on dry brush or grass. Outdoor wood, charcoal, or campfires of any kind are not permitted. You may find a propane fire pit at the home. However, this is for homeowner use ONLY.
Fireworks are always prohibited on the San Bernardino National Forest. The US Forest Service will be aggressively citing those who do not comply with the posted restrictions. Violation of these prohibitions is subject to punishment by a fine of not more than $10,000 or imprisonment for not more than six months or both, as Class B misdemeanors under federal law. Persons may also be responsible for resource damage, suppression costs and any injuries that occur if they are found liable for causing a wildfire.
Filming/Photography
Any filming and/or photography to be used for commercial use is prohibited unless all the proper authorizations and permits are obtained. Destination Big Bear and homeowner must be notified of intent and copies of signed permits must be provided prior to check in. Additional security deposit may be required.
Cancellation Policy
A security/damage deposit is due at the time of booking. The balance is due 30 days prior to your stay/reservation and 45 days prior to holiday stays/reservation. Properties are subject to be released for re-booking if full payment has not been received within the said time frame. All payment arrangements other than what is described here must have supporting written documentation. No refunds will be issued for reservations made less than 30 days/45 days for holidays. Reservations cancelled prior to the 30 days/45 days for holidays will be assessed a $100 fee.
If you need to cancel your reservation, call Destination Big Bear right away. Occasionally cabins can be re-booked in which case the $100 fee will apply but is not guaranteed and you would be responsible for the full security/damage amount charged. NO REFUNDS FOR UNUSED NIGHTS or early check-outs. Refunds are only given if all road access to Big Bear Lake are closed at the same time and you cannot make it to your reservation.
Phone reservations must be paid within 24 hours by credit card, or with confirmation of mailing cashier’s check or money order. No personal checks will be accepted within the 30 day period prior to your arrival date. Only CASHIER’S CHECKS, MONEY ORDERS, or CREDIT CARD payments accepted within 30 days prior to your arrival. Please check with the office regarding minimum day requirements.
Formal Quotes are issued by email and will be honored for 5 days. You must request a formal quote to lock in a price which will include the house, booking dates and cost. Phone conversations, verbal quotes and email threads will not be honored as formal quotes. Destination Big Bear uses a hospitality system that automatically increases and lowers rates based on occupancy and homeowner set specifications and pricing. We cannot guarantee the accuracy of rates that are more than 120 days out. Please call for verification.
Destination Big Bear reserves the right to cancel any booking at any time for any reason. If Destination Big Bear suspects that the renter will be in violation of the city ordinance either by occupancy or cars allowed, we reserve the right to cancel your booking prior to your arrival or if you have already arrived. Over occupancy will result in immediate eviction with no refund. Destination Big Bear also will not tolerate weddings, parties, events or any gathering that even briefly violates the city ordinance. Bookings cannot be guaranteed for any reason. Please call to verify if bookings over 120 days can be made.
Renters are 100% responsible for any fees or penalties related to downloading of music, movies, pay per view, etc to the home during their stay. Each renter is responsible for their guests. This also includes any fees related to copyright violations.
Any violation of the Guest House Rules/Code of Conduct by anyone in your party will result in the immediate ejection of everyone, without refund of rents, security deposit and the addition of possible city imposed fines.
Please call us at Destination Big Bear offices at (909) 752-0234 if you have any questions. Thank you in advance for your understanding and we hope you enjoy your stay!
Suitability
This is a luxury property which includes the finest furnishings, luxury building materials, and a highly consistent design theme. Luxury properties range from elegant and formal to relaxed and chic, but all appeal to guests who appreciate first-class accommodations with a designer flair.
House 
Sleeps
Bedrooms
Bathrooms
Minimum Stay
If you are looking for property that has it all, then Grand Lakefront Escape is where you will want to stay! This luxury home has a private movie theater, hot tub, game tables, seven bedrooms, is located right on the lake and of course, the views!
This breathtaking, three story home has been crafted with the finest materials for a luxury experience in the mountains. The main floor features cathedral ceilings, a gas fireplace with hand carved travertine marble surround, hardwood floors, rich accents and lake views through the dining area. The living room has an oversized sofa for the family to gather in front of the gas fireplace and is perfect for holiday vacations to the lake. The dining area offers a place to gather for meals at the European style solid wood table with access to the back deck and beautiful lake views. The gourmet kitchen has an oversize island for meal preparation, stainless steel appliances, a 6 burner professional grade gas range with grill, griddle and double oven, microwave, coffee pot and dishwasher. This level also has a half bathroom. Enjoy the garage with parking, great for winter months.
The back deck offers a hot tub with lake and starry night sky views, as well as a barbecue to enjoy while admiring the lake vista and taking in the fresh mountain air. During the warmer months you can take advantage of the private dock with room for your personal watercraft or enjoy easy access to the nearby marina.
Head to the game room just a half level down for hours of entertainment possibilities. Spend some time playing pool, a game of cards or Foosball. A flat screen TV with DVD player will also keep you entertained. If that doesn't suit the group then head down to the lowest level and into your own private 12 seat movie theater with surround sound and comfortable reclining seats with cup holders. Bring your favorite DVD or Blu-Ray. A full size fridge, microwave, granite counter top and sink make the theater room the place to be!
The first master suite is on the second level with a queen bed and bathroom worth writing home about! It has a 20 jet twin steamer and Jacuzzi shower, washer and dryer and outdoor access. The second level also has three more bedrooms, each with a flat screen TV and DVD player built in. One bedroom has a king with private bathroom, the next has a twin over full bunk and a twin with trundle. The last bedroom on this level has a queen bed.
The lowest level has a cozy little library area and internet access for those who can't quite get away from work responsibilities, or maybe you just want to catch up with family and friends on your laptop. This level has a fabulous master suite that is fit for a king. The four poster king bed is the perfect place to relax while you enjoy the lake views and gas fireplace. The private bathroom has a sunken tub and separate shower. Step out to the deck and backyard where you can stroll through the beautiful landscaping with fenced yard for the kids, relax by the small pond or head down to the waters edge. Two more bedrooms are on this level, one with a twin over full bunk and twin with trundle. The last bedroom is a unique experience and has been dubbed the "Roman Room" and features a king bed and mosaic tiled shower with overhead showerhead and jets.
Once you get to this cabin you might not ever want to leave! For the ultimate Big Bear Lake experience, Grand Lakefront Escape has it all!
Features: Direct Access from the Two Car Garage, Parking for Five Cars, Linens and Towels Provided, Wood Floors Throughout, Travertine Bathrooms, Granite Counter Tops, Limestone Finishes, Recessed Lighting, Central Forced Heat, Ceiling Fans, Two Fireplaces, Pool Table, Poker Table, Foosball Table, Two Sets of Washers and Dryers, Cable TV, Internet, Flat Screens and DVD Players Throughout, Intercom System, Boat Dock, Boat Parking
This is a luxury property which includes the finest furnishings, luxury building materials, and a highly consistent design theme. Luxury properties range from elegant and formal to relaxed and chic, but all appeal to guests who appreciate first-class accommodations with a designer flair.
Sleeping Arrangements:
Master Bedroom 1: Queen with Private Bathroom (Middle Level)
Bedroom 2: King with Private Bathroom (Middle Level)
Bedroom 3: Twin over Full Bunk and Twin Trundle (Middle Level)
Bedroom 4: Queen (Middle Level)
Bedroom 5: Twin over Full Bunk and Twin Trundle (Lower Level)
Roman Room: King (Lower Level)
Master Bedroom Suite: King with Private Bathroom (Lower Level)
All bedroom have flat screens with DVD players
About The Area
Big Bear Lake West is the first area visitors coming up the mountain from highway 330 and the 18 travel through. Starting at the Big Bear Lake Dam, this area stretches all the way to Metcalf Bay and includes Pleasure Point Marina, Boulder Bay, Fisher Cove and Treasure Island. This area has a mixture of older, well-maintained, modern and lakefront estates. Most homes are second homes or Big Bear Lake vacation rentals, but many local residents are proud to call this area home. Lots are generally level but there are several sloped parcels offering beautiful lake views. Hiking trails are within easy reach and include Castle Rock, Champion Lodgepole Trail, Bluff Lake and Siberia Creek Trail. The area is largely residential and conveniences are limited to a few mom-and-pop stores and restaurants. This area is the perfect area for feeling like you are getting away to the mountains and lake in a cabin rental.
House Rules
Guest House Rules/Code of Conduct
Welcome to Big Bear California! We are glad you are here to enjoy the peace, tranquility and beauty of Big Bear.
Check-In/Check-Out
Required to check-in at the Destination Big Bear offices and not the home, to pick-up keys/lock box code and sign guest paperwork.
Must show a valid government issued Photo-ID or passport at the time of check-in.
Unless prior arrangements are made, the person making the reservation must be the person who checks-in.
Unless otherwise specified, check-in time is 3pm and check-out time 11am. Note that between December 15 and January 5th, 4th of July, and Thanksgiving holiday season the check-in time is 4pm and check-out time is 10am. Actual dates may vary based on the dates of holidays.
Please call the morning of your arrival to see if an early check in is possible. Please note that Destination Big Bear opens and inspects all properties the day of your arrival to ensure the home is ready for arrival; however, early check-ins can dramatically affect our quality assurance program. Our openers/inspectors cannot perform their normal duties if you have already entered the property. Please call the day of your departure to see if a late checkout is possible.
We will do our best to accommodate your request. No early check ins/check outs are available during the winter peak season or holidays.
Please call the morning of your departure to see if a late checkout is possible (1:00pm), - You must call the morning of your checkout. We cannot approve any late checkouts prior to the day of your check out.
Leave all used beds unmade.
On day of departure, wash all dirty dishes and dry. If the home is equipped with a dishwasher, please make sure you at least start the dishwashing cycle. Dirty dishes left behind will result in a $50 charge.
Gather used towels together.
Upon final home departure, all windows and doors must be closed and locked.
Turn thermostat down to 55 F degrees and set to auto.
Check the home for forgotten personal items.
Turn off all lights.
Return keys (if not keyless) to lock box OR Destination Big Bear main office if you picked up the keys there.
Please depart the property by the check-out time on your contract. This is so that the housekeepers can get the home ready for the next guest which may be just a few hours after you depart.
Neighborhood Tranquility
Please understand that you are a guest of Big Bear Lake and staying in a residential area. You agree to respect the neighborhood and those around you. You agree to respect the neighborhood tranquility. Disturbing the peace is a City Ordinance Violation. Please keep noises to a minimum between the hours of 9pm and 8am.
Home Quality
Vacation Rental Properties endure heavier traffic and more abuse than an average home. While we do everything in our power to provide a clean and comfortable space for your vacation, we are also limited in some ways, and cannot promise absolute perfection. Vacation homes are privately owned, and we encourage homeowners to approve or complete necessary repairs as soon as possible. However, things like; carpet cleaning, yard work and cosmetic repairs are commonly scheduled during the off season, allowing more time to complete the work before the next guest checks in. If there is anything we should be aware of, or if you have a concern for safety please contact us immediately. We welcome and appreciate any feedback provided and will always make an attempt to make it right however possible, within reason. All Properties are inspected before arrival. If any damages are found at the home upon your arrival they must be reported to our office. If you fail to do so you will be responsible for the cost of the damage.
Destination Big Bear reserves the right to substitute like accommodations in the unlikely event that your rental home becomes uninhabitable or leaves our program. You will be notified and offered other accommodations. We understand each vacation has different needs so if the alternate property doesn’t satisfy your needs and you choose not to stay, you will be granted a full refund once you initiate cancellation. We reserve the right to cancel for any reason.
City Occupancy Limitations (Adults and Children Over 5 Years Old)
Each property is licensed to accommodate a maximum number of adults, for any given time during your stay. Please do not exceed the designated amount of people. This is set by the city/county and is not negotiable; renters found to be in violation of these clearly posted allowances will be subject to immediate eviction and forfeiture of all rental fees, charges and deposits by the city. Children younger than 4 years old are not applied to occupancy count.
City Code Trash/Ash Disposal
All guests of ALL rental homes in Big Bear are required bring their trash to one of the two main trash disposal locations. These two trash sites are funded by Big Bear Lake homeowners. They are:
41970 Garstin Drive, Big Bear Lake , CA 92315
39690 Big Bear Blvd., Big Bear Lake, CA 92315
Failure to dispose of trash properly will result in a $25 PER BAG disposal fee. Under no circumstances may garbage be placed outside or in others garbage cans throughout the neighborhood.
Do not dispose of ashes from fireplaces. It is against the policy of Destination Big Bear to allow disposal of fireplace ashes. If ashes are cold, you may place them in the small metal container provided. If you are in need of disposal of hot ashes, please contact Destination Big Bear. If the fireplace is gas, NEVER burn wood. Doing so will forfeit security deposit and may result in additional cleaning fees. Any improper disposal of ashes will result in forfeiture of security deposit. If hot ashes must be disposed of, please call Destination Big Bear at (909) 752-0234.
Barbecues
Propane and charcoal BBQ grills should only be used outdoors. The grill should be placed well away from the home, deck railings and out from under eaves and overhanging branches. Keep children and pets at least three feet away from the grill area. Never leave your grill unattended. Always make sure your gas grill lid is open before lighting it. When you are finished grilling, let the coals completely cool before disposing in a metal container. If you smell gas while cooking, immediately get away from the grill and call the fire department. Do not move the grill. If the flame goes out on a gas grill, turn the grill and gas off and wait at least 15 minutes before re-lighting it. Never place hot ashes on the ground, in the snow, or anywhere besides the metal ash can provided at your cabin.
Propane tanks are filled as needed or when reported empty by guests. If you find the propane tank runs out during your stay, please call us and we will dispatch a person with a replacement. In case of delays, tenants are welcome to exchange the propane tanks out themselves if they wish. Walgreens, K-Mart and others provide an exchange program. We will offer a credit on your account if you do an exchange and provide us a receipt, saving a lot of possible time. If your home has a charcoal BBQ guests are responsible for providing their own charcoal.
Smoking Prohibited
Smoking is not allowed in any of our units. Smoking is not allowed outside by any open window/door. Smoking is permitted on balconies as long as the doors and windows are closed. Please be sure to dispose of butts safely and properly.
Pet Policy (If Applicable)
Allowed in Pet Friendly Properties Only. For Dogs Only. There is a maximum of four pets allowed in each unit. Guest pets must be treated for fleas and ticks prior to arrival. Guests must pick up after pets and tightly tie the remnants in a plastic bag if staying in a Pet Friendly unit. Pets are not allowed on the furniture and all pet hair must be cleaned up prior to departure. A $30 non-refundable per pet fee is required for all pet friendly rentals. The violation of any terms of this pet policy subjects the guest to additional fines or termination of the rental period. Guest pet policies and unit availability are subject to change per county and association rules and regulations at any time.
Amenities/What We Provide
Plan to bring everything you may need outside of furnishings, dishes, utensils, bath towels, linens, blankets, pillows, etc. We also provide limited amounts of cleaning supplies, toilet paper, a roll of paper towels, a few trash bags, etc.... We do not supply showers soaps, shampoo, laundry detergent, etc. We also do not supply irons, hair blowers or curling irons.
Each property is individually owned. Amenities are listed to the best of our current actual knowledge, without duty of inquiry or investigation, but not guaranteed. Photos are taken when the home becomes a part of our program and updated when possible, there is no guarantee the property will look exactly the same as the photos. Changes are possible without notice and will not qualify for compensation.
Amenities are not guaranteed at the time of arrival. Game tables break, hot tubs stop working. It is a mountain community and the environment is very hard on homes. Satellite dishes stop working and internet and cable do go down especially after storms. Pay-per-view may not be available in every home. If a viewing of a pay-per-view show is important that the tenant must line this up prior to your arrival. At times, homeowners may have to approve it and homeowners are not always available. Barbecue grills may not be cleaned between tenants. Refrigerators will take some time to get your items cold. This is because there are no items in the fridge when you arrive and the air is just cold. While you open the fridge to load your groceries the cold air escapes. It can take hours for the items to get cold, make sure to leave the door closed as much as possible.
Each home is equipped with basic kitchen utensils and appliances. Basic pots, pans, dishes, and silverware are provided. If you plan on making a special dish, plan on bring your own equipment. (Example: Birthday cake pan or slow cooker.)
Hot Tub (If Applicable)
If a hot tub/spa/Jacuzzi is not working (if provided at the home), we will do our best get the homeowners’ specified spa repair company to repair it. However, we do not offer any guarantees, refunds or compensation if it is not operational during your stay.
Game Tables (If Applicable)
DO NOT MOVE ANY GAME TABLE
Internet (If Applicable)
You agree that you will not:
give out wireless internet password outside of your rental party;
reset, erase or modify the router password;
transmit any material that is unlawful;
transmit any material that infringes copyright or other proprietary rights of any party;
use the internet for excessively high volume data transfers.
Internet use will terminate immediately if you fail to comply with any of its terms or conditions. No Warranty is provided for Internet use. Internet use and related equipment are provided “as is” without warranty or guarantee of any kind. In no event shall Owner be liable for its use. By electing to use WiFi, you assume all risk and hold us harmless in the event of any damage you may suffer due to security breaches.
Garage Access
A majority of our homes DO NOT have access to the garage for vehicles or storage unless noted in the property description. Garages are typically where owners store seasonal items.
Winter Weather in the Mountains
You are required to carry tire chains in your vehicle when traveling in mountain communities in the state of California from November through April. We are not able to help if your car becomes stuck for liability reasons.
Snow Removal is the guest's’ responsibility. Winter snow will likely reduce parking by one (1) or more spaces depending on your location. Plan appropriately. Decks, porches, BBQ's and/or hot tubs may be snowed in depending on how much snow any given storm produces. Shoveling may be required to gain access to the cabin. A snow shovel will be provided at the home, if you are unable to find a shovel please contact us so we may deliver one.
Tenants understand that Destination Big Bear LLC, its owners, employees and the homeowners (collectively, the “Released Parties”) are NOT responsible for any injury caused by slipping on snow or ice and that the tenants are responsible for the removal of snow and ice around the doorways and paths to house and car; that the Released Parties are not responsible for any personal injury or loss or damage to the tenants’ persons or property or to their guests and that the tenants assume the risk to their persons and property caused directly or indirectly from foul, inclement weather conditions, acts of nature, failure of heat, accidents related to fire, heaters, stoves, or hot tubs, tenants’ failure to remove snow and ice around access areas; for any unforeseeable circumstances. Under no circumstances will the tenants or their guests hold the Released Parties responsible for any damages or claims of any kind resulting from their stay. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.
No refunds will be made for circumstances beyond our control, acts of nature, or weather related problems. If all three access roads to and from Big Bear are closed for more than four hours at the same time, then you may re-schedule your stay for another time in the same home, you will have to pay the price difference if the price is higher.
Fire Restrictions in the Big Bear Valley
Big Bear and Big Bear Lake visitors are reminded to exercise caution when visiting the National Forest and maintain a higher level of awareness with the increased fire risk. Travelers through the Forest should remain on designated roads and never park on dry brush or grass. Outdoor wood, charcoal, or campfires of any kind are not permitted. You may find a propane fire pit at the home. However, this is for homeowner use ONLY.
Fireworks are always prohibited on the San Bernardino National Forest. The US Forest Service will be aggressively citing those who do not comply with the posted restrictions. Violation of these prohibitions is subject to punishment by a fine of not more than $10,000 or imprisonment for not more than six months or both, as Class B misdemeanors under federal law. Persons may also be responsible for resource damage, suppression costs and any injuries that occur if they are found liable for causing a wildfire.
Filming/Photography
Any filming and/or photography to be used for commercial use is prohibited unless all the proper authorizations and permits are obtained. Destination Big Bear and homeowner must be notified of intent and copies of signed permits must be provided prior to check in. Additional security deposit may be required.
Cancellation Policy
A security/damage deposit is due at the time of booking. The balance is due 30 days prior to your stay/reservation and 45 days prior to holiday stays/reservation. Properties are subject to be released for re-booking if full payment has not been received within the said time frame. All payment arrangements other than what is described here must have supporting written documentation. No refunds will be issued for reservations made less than 30 days/45 days for holidays. Reservations cancelled prior to the 30 days/45 days for holidays will be assessed a $100 fee.
If you need to cancel your reservation, call Destination Big Bear right away. Occasionally cabins can be re-booked in which case the $100 fee will apply but is not guaranteed and you would be responsible for the full security/damage amount charged. NO REFUNDS FOR UNUSED NIGHTS or early check-outs. Refunds are only given if all road access to Big Bear Lake are closed at the same time and you cannot make it to your reservation.
Phone reservations must be paid within 24 hours by credit card, or with confirmation of mailing cashier’s check or money order. No personal checks will be accepted within the 30 day period prior to your arrival date. Only CASHIER’S CHECKS, MONEY ORDERS, or CREDIT CARD payments accepted within 30 days prior to your arrival. Please check with the office regarding minimum day requirements.
Formal Quotes are issued by email and will be honored for 5 days. You must request a formal quote to lock in a price which will include the house, booking dates and cost. Phone conversations, verbal quotes and email threads will not be honored as formal quotes. Destination Big Bear uses a hospitality system that automatically increases and lowers rates based on occupancy and homeowner set specifications and pricing. We cannot guarantee the accuracy of rates that are more than 120 days out. Please call for verification.
Destination Big Bear reserves the right to cancel any booking at any time for any reason. If Destination Big Bear suspects that the renter will be in violation of the city ordinance either by occupancy or cars allowed, we reserve the right to cancel your booking prior to your arrival or if you have already arrived. Over occupancy will result in immediate eviction with no refund. Destination Big Bear also will not tolerate weddings, parties, events or any gathering that even briefly violates the city ordinance. Bookings cannot be guaranteed for any reason. Please call to verify if bookings over 120 days can be made.
Renters are 100% responsible for any fees or penalties related to downloading of music, movies, pay per view, etc to the home during their stay. Each renter is responsible for their guests. This also includes any fees related to copyright violations.
Any violation of the Guest House Rules/Code of Conduct by anyone in your party will result in the immediate ejection of everyone, without refund of rents, security deposit and the addition of possible city imposed fines.
Please call us at Destination Big Bear offices at (909) 752-0234 if you have any questions. Thank you in advance for your understanding and we hope you enjoy your stay!
Suitability
This is a luxury property which includes the finest furnishings, luxury building materials, and a highly consistent design theme. Luxury properties range from elegant and formal to relaxed and chic, but all appeal to guests who appreciate first-class accommodations with a designer flair.